![]() ![]() What is customer support?Īccording to Techopedia, customer support service efforts from technology vendors and providers that focus on helping customers to use products and services correctly, efficiently and effectively. ![]() So, my TOP 3 standards I would recommend you to follow are speed, professionalism, and accuracy. Imagine the client’s disappointment when they get the wrong advice. ![]() Who wants to be assisted by a nonpro?Īnd last but not least is precision in a service agent’s work. Your team’s expertise is even off the table. Let me unpack that for you.Ĭlients are now more demanding than ever, so no doubt a service rep should be agile to handle their requests as quickly as possible. Your team should comply with certain customer service standards so that their performance is over-the-top. However, clients aren’t the only ones who should be mentioned in this context. It’s an umbrella term for all the assistance, pieces of advice, and practical tips you give to a user who comes with questions.Īs a rule of thumb, customer service queries don’t have a technical side and may be connected to shipping details, billing procedures, checkout problems, to name just a few. Customer service revolves around clients and the way brands meet their needs. ![]()
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January 2023
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